Please take few minutes of your time to read Infinite Journeys Pvt. Ltd. / Infinite Journeys and Travels LLP Rules. Please feel free to seek any clarification from our Travel Planners.

The following Terms and Conditions relate to bookings made for services made with regards to services of one or more of the mentioned services viz : Tour Packages, Train Bookings, Air Reservations, Hotel Reservations, Surface Transport, Passport, Visa and other allied services as offered by Infinite Journeys Pvt. Ltd. /  Infinite Journeys and Travels LLP under its brand name Infinite Journeys.

COMMON TERMS AND CONDITIONS

These terms and conditions govern your use of the Infinite Journeys website (www.infinitejourneys.in).
By accessing and using this website, you accept and agree to be bound by these terms and conditions in full. If you disagree with any part of these terms, please do not use our website.
Terminology :

Client," "You," "Your" refers to you, the website user and service recipient "The Company," "We," "Our," and "Us" refers to Infinite Journeys
"Party" or "Parties" refers to both the Client and the Company

Cookies and Website Use
We use cookies to enhance your browsing experience. By accessing Infinite Journeys, you agree to our use of cookies in accordance with our Privacy Policy. These cookies enable certain website functionalities and help us improve our services.

Intellectual Property Rights
Infinite Journeys and/or its licensors own all intellectual property rights for website content

  • All rights are reserved
  • You may access content for personal use only
  • Restricted Activities

You must not:

  • Republish material from our website
  • Sell, rent, or sub-license our material
  • Reproduce or duplicate our content
  • Redistribute our content
  • User Comments and Content
  • Users may post comments and exchange information in designated areas
  • Comments reflect the views of the poster, not Infinite Journeys
  • We reserve the right to monitor and remove inappropriate content
  • Users warrant that their comments:
  • Do not violate intellectual property rights
  • Are not defamatory or offensive
  • Do not promote unauthorized commercial activities
  • Comply with all applicable laws

Website Linking Policy
Authorized Organizations
The following may link to our website without prior approval:

  • Government agencies
  • Search engines
  • News organizations
  • Online directory distributors

Link Requirements

  • All links to our website must be:
  • Not deceptive
  • Not implying false endorsement
  • Appropriate to the linking site's context

Content Liability

  • We are not responsible for third-party content
  • Users agree to protect us against claims arising from their website
  • Links must not appear on sites containing inappropriate content

Privacy Protection
Users must review and accept our Privacy Policy

Rights Reservation
We reserve the right to:

  • Request removal of links to our website
  • Modify these terms at any time
  • Update our linking policies

Disclaimer
To the maximum extent permitted by law:

  • We make no warranties about website accuracy
  • We're not liable for free service-related damages
  • We exclude all representations and warranties

Liability Exceptions
This disclaimer does not:

  • Limit liability for death or personal injury
  • Exclude fraud liability
  • Restrict legally protected rights
  • Exclude mandatory legal obligations
  • For questions about these terms, please contact us through our website.

    ----------------------------------------------------------------------------------------------------------------------

Infinite Journeys has two divisions / verticals / areas of operation : 

  • A) Group Tours (Domestic and International) {also called as Fixed Departures}
  • B) Customized Tour Packages (commonly referred to as FIT {Free Independent Traveler }

These divisions have independent terms, conditions, cancellation rules and refund policies : 

A) Group Tours (Domestic and International) {also called as Fixed Departures}

Bookings:

  • Infinite Journeys reserves all rights of admission for ecotour / tours (wildlife /trekking programme / any other programme/Trip announced by Infinite Journeys.)
  • Booking for all ecotour / tours will be done on a first-come-first-served basis.
  • Bookings for ecotour / tours are to be made at the office of Infinite Journeys.
  • Infinite Journeys reserve all rights to change the venue/dates/schedule/cost or cancel the ecotour / tour.

Charges & Expenses:

  • The participants shall, along with the booking form, pay prescribed booking/advance amounts.
  • Participants, who have registered for ecotour / tours online, must pay the prescribed booking/advance amount within one week after such registration. If the advance payment is not made within a stipulated one week, then the registration shall be deemed to be cancelled.
  • Balance payments (if any) shall be paid at least 30 days before the ecotour / tour departure date. If the balance payment is not made within the stipulated time, then the registration shall be deemed to be cancelled; and the advance amount received will be forfeited.
  • Any incidental/additional expenses incurred during the s/ecotour / tours shall be borne by the participants.

On / ecotour / tour Regulations:

  • During the ecotour / tour, the participants shall abide by the instructions and decisions of the /ecotour / tour Director or authorised representative of Infinite Journeys.
  • During the ecotour / tour or s, in case of any dispute for whatsoever reasons, the decision of the /ecotour / tour Director or authorised representative of Infinite Journeys shall be final and binding on all the participants. In the event, the participant(s) disobeys the directions/instructions of the /ecotour / tour Director or authorised representative of Infinite Journeys, the participant(s) shall be solely liable for the risks, responsibilities, costs and consequences.
  • In case of any medical ailments, disorders, allergies etc. of the participants, they will have to inform the organisers in advance at the time of booking for the ecotour / tour.
  • In case of any medical problems, ailments, disorders, allergies etc. or symptoms of the same, during the ecotour / tour, the participant(s) shall inform the organisers at the earliest.
  • In such events, if required, the participants will have to take medical treatment from the doctor/ attendant available on the ecotour / tour site or from the nearest available medical centre or hospital. The expenses for all medical treatment and arrangements for the same will be solely borne by the participant. The /ecotour / tour Director or the authorised representative shall have complete discretion to continue the ecotour / tour/ without the participant(s), suffering from the medical problem.
  • Any incidental/additional expenses incurred during the ecotour / tour shall be borne by the participants, this includes expenses for food during travel by any mode of transportation, camera or equipment charges, entry charges etc.
  • Consumption and/or possession of liquor, tobacco products, cigarette, Narcotics substances etc. is strictly prohibited on ecotour / tour / /trek / other programmes organized for students (up to age 18) by Infinite Journeys.
  • In case of any injury, sickness, accident, death or any other casualty or loss or damage of valuables or luggage or any equipment; Infinite Journeys, its instructors, organisers, volunteers or any other person involved wholly or partially, either individually or jointly, shall not be responsible in any manner for the same and no claims of the participants, parents, guardians, relatives or friends of participants will be entertained.
  • All adventure activities involve a certain amount of risk due to the inherent nature of these activities. Infinite Journeys is committed to taking all possible precautions to minimise the risks. However if the participants have enrolled for the activities like wildlife ing, river rafting, rappelling, rock climbing, valley crossing, river crossing or any other adventure sports/activity, then all the risks and responsibilities related to and arising from such activities shall be solely upon such participants (and parents and guardians) and Infinite Journeys shall not be liable in any manner whatsoever. Parents and guardians of the kids are encouraged to ask questions and get acquainted with risks related to these activities.
  • It is not possible for Infinite Journeys to ensure that the Group / Participants will get Railway Reservations (reserved for Participants on their behalf) together or in the same compartment because of random seat allotment by the Computerised Railway Reservation System.

Insurance:
Neither participants nor ecotour / tours shall be insured by Infinite Journeys unless specifically mentioned for a particular trip/trek//ecotour / tour.
Participants are required to have an adequate amount of insurance cover against the risks arising out of adventure activities.
Participants are themselves responsible for any damage/injury/harm/health/death claims that may arise out of their participation in the adventure activities.

B) Customized Tour Packages (commonly referred to as FIT {Free Independent Traveler }

1) All accommodations will be booked for the clients/travelers subject to availability. In case the hotel that we have recommended is not available, we will recommend a similar hotel. The same will be booked for clients/travelers only after clients/travelers approve the changed hotel and the changed (increased / decreased) costs.

2) Upon clients/travelers request, we block the rooms with the hotel authorities. To confirm the rooms, clients/travelers need to pay advance (communicated by us) in our office / bank account within 48 hours after we have communicated the status to clients/travelers. Inability to do so may result in releasing the rooms from our side.

3) Balance amount has to be paid to us within the time limit communicated to clients/travelers. In any case, 100% payment has to be received by us (and reflected in our bank account in case amount deposit is in our Bank account) before clients/travelers departure for the tour. Failing which we retain the rights to release the room and apply to clients/travelers the cancellation charges.

4) Once we have received clients/travelers approval for the hotel, request to change/modify the same may incur cancellation charges as levied by the (booked) hotel authorities/service providers. Every transport company, tour operator and hotel has its own rules concerning the changing and cancellation/part cancellations of orders. The travel agency acts as a sales agent / reseller for the said companies and complies with their rules in exactly the same extent as the companies themselves would when dealing with the clients directly (if applicable).

5) Preponing or postponing the dates will be deemed as cancellation and rebooking.

6) All the Hotels/transporters/service providers reserve the rights to increase the rates without prior notice. Changes in the cost will have to be incurred by the client even if the changes have occurred after oral/written confirmation/part payment/full payment from clients to us. In case the charges are reduced, we will refund the same to clients/travelers.

7) Please note that the check-in and check-out time in the hotels are generally 12 noon (excepting few hotels where it is 24 hours). Early checkin and/or late checkout permissions will be at the sole discretion of the Hotel authorities. Please ask our travel counselor about the exact checkin and checkout time.

8) Correctness of documents : Check immediately after receiving travel documents, whether all the necessary documents are there and whether the dates, names, prices are correct in all the documents and on all the visas, as discussed and advised to us by client/traveler. The traveler/client has to bring it to our immediate notice any deficiencies. Complaints made after 48 hours after we have handed over/emailed the documents or after the start of the trip in regards to the correctness of documents may not be entertained/will be satisfied only within the limits of possibility available at the given moment.

9) We will not be responsible for any loss, injury or damage to the property/life of clients/travelers for all reasons beyond our control during the tour. We would not be responsible for changes/extra costs incurred because of delays/cancellation of any mode of transport. Clients/ travelers will not receive compensation/extra expenses from the tour operator, the transport company, service provider or the travel agency.

10) The services sold by the travel agency never contain insurance as a part of the service or the price, if this has not been expressly stated. Travelers will have no right to demand compensation from the travel agency for expenses/unforeseen expenses/extra charges, if the travel agency was not the direct and immediate cause of such expenses. This also applies in case the travel agency has not separately offered the client/traveler the option to buy insurance cover together with the other services sold, or explained the possible consequences of having no insurance cover.

11) We do not operate any hotel or own transport. Though we take utmost care to offer the best services, we will not be responsible for any shortfall in services offered by our associates/hotel/ transporter/service providers or any losses/damages that could have been a result of their services. The travel agency is not the direct provider of any services sold by it, but only an authorised reseller. Therefore the travel agency will not be liable for the quality and quantity of the services of the actual service provider (airline, railway, shipping line, hotel tour operator, car rental company etc). If clients/travelers are dissatisfied with services, we will only be responsible to communicate clients/travelers version/views to the concerned authorities/management of service providers. Compensation (if any) offered by our associates/service provider (airline, shipping line, hotel tour operator, car rental company etc) will be passed on the clients/travelers within 15 days of we receiving the amount. It is though imperative that : 1) Clients/travelers launch an official written complaint to the service provider and obtain the acknowledgement for the same. 2) Obtain the receipts for the (justified) direct extra expenses. 3) The traveler will have to submit the written complaint together with original copies of receipts for the (justified) direct extra expenses for which the traveler wishes to receive compensation via the travel agency within a week at the latest after clients/travelers return from the tour (addressed to the director/partner of the travel agency). Monetary claims not related to direct and documented expenses (moral damages, nervous tension, waste of time etc) is unfortunately not subject to compensation by the travel agency or any other company/service provider.

12) Transport Ticket is a contract between the carrier (transport company/airline/shipping/railway) and the traveler. The contract terms and conditions are presented in fine print overleaf of the tickets or on inserts. Please ask for the same to our travel counselor. Upon buying the ticket(s) the traveler automatically accepts these terms and conditions. No signature is needed from the traveler.

13) Disputes, if any, will be subject to Pune Jurisdiction only.

Infinite Journeys